Best Western Hotels and Resorts has more than 4,000 locations worldwide. The brand is known for its affordable rooms and excellent customer service.
To help keep up with the modern traveler, Best Western is introducing technology into its hotel operations. For instance, the brand has teamed up with Amazon to install Echo devices in guest rooms.
1. Customer Service Representatives
Customer Service Representatives at Best Western – a branded hotel chain that oversees over 4,000 locations worldwide – are responsible for serving their customers by providing product and service information, answering questions, resolving problems and helping potential customers open up accounts. These employees also help to keep Best Western’s hotels running smoothly by providing operational support and facilitating sales through the company’s branded booking system. The job duties of a customer service representative are varied and can be challenging, but the rewards are significant when they are executed well. For this reason, it’s important to create a customer service representative job description that is not only informative and accurate, but also highlights what your company offers new hires and why it is a great fit for them.
2. Guest Relations
Best western customer service aims to offer its guests the best possible experience. This includes ensuring that their rooms are clean, prepared and ready for them when they arrive; addressing complaints promptly; handling special needs such as the elderly and children; communicating with other staff members like concierges and housekeepers; and fielding feedback from guests. This role requires excellent communication skills, problem-solving abilities and the ability to think quickly on your feet. Zippia reports that a bachelor’s degree is often required for this job, but most guest relations managers pursue a master’s in management and leadership. This education can help you gain a deeper understanding of the hospitality industry and its many aspects. It can also help you understand budgets and marketing strategies. You may also need to be familiar with the latest trends in customer service.
3. Front Desk
At Best Western customer service, you can expect to have the opportunity to work at a hotel that puts its employees and guests first. This ethos is an important aspect of the company’s business model, and it has helped it earn a reputation for providing a rewarding workplace that allows employees to build their careers. As a front desk employee at best western customer service, you’ll be responsible for providing a great experience to every guest who walks through your door. This job description will help you make sure that you’re doing everything possible to create an environment where your guests feel comfortable and welcome.
In addition, Best Western rewards front desk employees with points when they enroll new members and receive guest surveys. The company also runs quarterly incentive programs for hotels that have the most new memberships. So if you’re looking for an opportunity to take on the role of a front desk associate at best western customer service, be sure to browse our job listings and find out more about how to apply.